Returns & Exchanges

We want you to feel confident when purchasing your Allure Hair Extensions. Due to the hygienic nature of human hair extensions, returns and exchanges are subject to the following conditions.

Unopened & Unused Hair
Hair may be eligible for return or exchange if it remains completely unused, unwashed, uncolored and unaltered, with all original packaging, ties and security seals intact.

Once hair has been opened, installed, worn, washed, colored, toned, cut or otherwise altered, it cannot be returned or exchanged.

Made-to-Order Hair
Custom or made-to-order shades, lengths and textures are produced specifically for your order and are therefore final saleunless the product is confirmed to be defective.

Color Matching
Colors may appear slightly different depending on lighting, screens and individual devices. We strongly recommend confirming your shade before opening or altering the hair. If you need assistance choosing a shade, please contact us before ordering.

Defective or Incorrect Items
If you believe you have received a defective or incorrect item, please contact Allure Hair Extensions promptly and before installing, coloring, washing or altering the hair.

We may request photographs and additional information so that we can review the issue and determine the appropriate resolution.

Before Returning Anything
Please contact us before sending a return. Items returned without prior authorization may not be accepted.